Policies
Confirmation Emails and Text Messages
At Dash of Lash, we strive to provide exceptional service and ensure your appointment experience is seamless. As a courtesy, we send out email and text notifications to confirm your service appointments 24 hours prior to your scheduled date.
We understand that it's easy to overlook an appointment in our busy lives. That's why we take the initiative to send these reminders, allowing you to stay organized and never miss a beat. It is important for us to have your current email address, cell phone number, and provider on file, enabling us to reach you in a way that is most convenient for you. However, please note that it remains your responsibility to remember your appointment dates and times, as this helps us serve our guests better and allows for sufficient notice to avoid cancellation fees.
Cancellation Policy
At Dash of Lash, we have implemented a 24-hour Cancellation Policy, which means we kindly request a notice of at least 24 hours if you need to cancel your reservation.
To ensure effective communication, our booking system sends a confirmation email three days prior to your scheduled appointment and a text message 24 hours before your booked appointment day. Once these reminders have been sent, and if we haven't received any contact from you to cancel, the appointment will remain on our schedule. In such cases, if you fail to show up for your appointment without prior notice, you will be charged the full amount for the missed service.
To avoid any issues with receiving our reminders, we kindly ask that you confirm your current mobile number and email on file with your stylist. It is crucial to keep us updated if there are any changes to your contact information.
Please note that same-day cancellations will be subject to the full price of the scheduled service. Failure to pay the cancellation fee will result in the inability to book future appointments. The credit card used to secure the reservation will be charged on the day and time of the missed/no-show service, including same-day cancellations. If the card on file is declined, we will place a hold on future bookings until the fee mentioned above is paid. We kindly request that you leave a credit card on file for the purpose of booking your next appointment.
We appreciate your understanding and compliance with our Cancellation Policy, as it allows us to better serve all our clients and manage our schedule effectively. Should you have any questions or concerns regarding this policy, please feel free to reach out to our dedicated team, who will be happy to assist you.
To cancel an appointment
Sometimes extreme circumstances arise causing a violation of the Cancellation Policy and beyond the control of the Guest. These situations will be reviewed by Dash of Lash Management and will require documentation for service credit only. (No refunds will be given)
To alleviate any discrepancies of technology, you will receive a confirmation from Dash of Lash via Text and/or Email that the Reservation has been canceled. Please note: The Voice Mail System has a date and time stamp that allows our staff to properly designate a 24 hour notice.
Late Arrivals
At Dash of Lash, we value punctuality and strive to provide exceptional service to all our clients. We kindly ask that you arrive on time for your scheduled appointment to ensure we can allocate the full allotted time for your treatment.
If you happen to be running 15 minutes late (7 minutes for brow appointments), we will need to reschedule your appointment. Please note that this will be classified as a late cancellation according to our policy, which requires a notice of at least 24 hours for appointment changes. We understand that unforeseen circumstances can arise, but we kindly request your understanding in allowing us to accommodate other clients who have scheduled appointments after yours.
In the event that you arrive within 20 minutes of your scheduled appointment time, we will proceed with the service; however, please be aware that the treatment will be completed by the original reservation end time. You will still be required to pay the full reservation amount, as our team has reserved that specific time slot exclusively for you.
We appreciate your cooperation in adhering to our policy regarding late arrivals. If you have any questions or concerns, please feel free to reach out to our friendly team, who will be more than happy to assist you.
Personal Items
While you indulge in our services, we kindly request that you leave your jewelry and other valuables at home. Although we take utmost care in protecting your clothing during treatments, occasional mishaps may occur with water, tint, or adhesives. Dash of Lash cannot be held responsible for any lost, damaged, or stolen items.
If you happen to leave any belongings behind at Dash of Lash, we will keep them safe for a period of 10 days after your visit. You can arrange for pick-up during this time. However, after the 10-day period, we will assume that you no longer require the item, and we will proceed to dispose of it.
At Dash of Lash, we value your satisfaction and strive to create a comfortable environment where you can relax and enjoy our services. Thank you for your understanding and cooperation in adhering to our policies. Should you have any questions or concerns, please don't hesitate to reach out to our friendly team.
Children
We adore children and cherish their presence. However, in order to maintain a safe and serene environment at our studio, we kindly request that you make suitable arrangements for their care when scheduling lash services with us. We want to ensure that your visit is as tranquil and enjoyable as possible. By making these accommodations, it allows our staff to fully devote their attention to your needs and respects the time constraints of both our clients and team.
Refunds
We deeply regret to inform you that, effective immediately, we will no longer be able to provide refunds for processing fees when issuing full or partial refunds to our valued customers. We understand that this policy change may cause inconvenience, and we sincerely apologize for any disruption it may cause.
Our commitment to providing excellent service remains unwavering, and we will continue to assist you with any concerns or issues you may have regarding our products or services. We value your understanding and ongoing support as we navigate these changes.
If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to ensure your satisfaction and provide the best possible experience for you. Thank you for your understanding and continued trust in our brand.