Our 24 hour Cancellation Policy means we require a 24 hour notice of your Reservation Cancellation.
Our booking system sends out a confirmation email 3 days before your scheduled appointment and a text message 24 hours prior to your booked appointment day. Once the messages have been sent and no contact has been made to cancel, the appointment will remain on the schedule and will be charged upon No Showing if not canceled before 24 hours.
If you are not receiving any of our reminders please confirm your mobile number and email on file with your stylist and make sure to keep us updated should any information be changed.
Same day cancellations will be subject to full price of service, failure to pay fee will prevent you from booking future appointments.
The credit card used to secure the reservation will be billed the day and time of missed/NO SHOW service, this includes same day cancellations. If the card on file is declined there will be hold placed on bookings until the above fee is paid. A credit card will be left on file in order to book the next appointment.
To Cancel a Reservation
Sometimes extreme circumstances arise causing a violation of the Cancellation Policy and beyond the control of the Guest. These situations will be reviewed by Dash of Lash Management and will require documentation for service credit only.
(No refunds will be given)
To alleviate any discrepancies of technology, you will receive a confirmation from Dash of Lash via Text and/or Email that the Reservation has been canceled. Please note: The Voice Mail System has a date and time stamp that allows our staff to properly designate a 24 hour notice.
15 minutes late (7 minutes for brows) - we will have to reschedule your appointment time. This WILL be categorized as less than the the 24 hour cancelation according to policy. Anything prior to 20 minutes - service will be done and stopped at the reservation end time and you will be required to pay the full reservation amount.
CONFIRMATION EMAILS AND TEXTS
As a courtesy, we send out an email and Text notifications to confirm your service appointments 24hrs prior to your appointment date.
We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 24 hours prior via email and/or text for your convenience.
Please ensure that we have your current email address and cell phone number and provider on file in order to be able to reach you in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.
We Love Children, However we ask that you make accommodations for them if scheduling lash services with us due to safety factors. Since we are a spa we like to make sure your visit is as relaxing as possible. This also helps with time constraints to allow our staff to devote time to your needs.
We kindly request that you leave your jewelry and/or other valuables at home.
Although we do our best to protect your clothing during services, mishaps happen from time to time with water, tint or adhesives. .
Dash of lash is not responsible for lost, damaged or stolen items. Items left behind at Dash of Lash will be available for pick up for 10 days after leaving item. After 10 days, we will assume you no longer want your item and will dispose of it.